It is a question we have been asked a lot recently, "I have negative review on Yelp. How do I remove it?". So we post our answer here. First, do not worry - you know you have a legitimate that care about customers, products and service. If it is a face review, directory will delete it, most likely sooner than later. If it is a customer you know about. Second, try to negotiate, propose something extra, write an explanation (respond). Visitors who read review about your business will ready your response as well. Third, encourage satisfied customers to leave their reviews. Forth, after all when it comes to Yelp do not blame yourself, this local search is known for playing with customers reviews and ratings and not into favor customers or businesses. Reviews matter, that is correct, but there are many places where customers could rate businesses. Fifth, focus on customers' satisfaction, we will help with reviews management.